Tips For Managing Your HelloFresh Account

April 6, 2020

by Rebecca Down Learn

Here are a few of the most commonly asked questions on managing your HelloFresh account

How do I log into my account?

Having trouble logging in? Try these tips to access your account:

Click here to head straight to the log-in page. [TIP: If you followed this link and can’t see a log-in page, you may already be logged in! Check the top-right corner of the page for your name.]
You will need to log in using your email address or Facebook account, depending on how you first signed up.
If you signed up using your email address and forgot your password, click ‘Forgot password?‘ and enter the email address you used to sign up. [TIP: Please check your spam folder if you can’t see the new password email in your inbox in a few minutes.]

How do I change my box type and size?

Life can be unpredictable and some weeks you may have more people in the house than the next! That’s why it’s easy to change your box type right here.

Just follow these steps:

Click here to log in to your HelloFresh account.
Hover over your username on the right-hand side of the screen and select ‘Account Settings’.
Head to ‘Plan Settings’.
Under ‘Meal Preferences‘, select the box type you want and press save.

If you’re unsure which box type suits you best, take a look at the current meal preferences.

Meat & Veggies: A handpicked selection of popular, quick cook and low-cal recipes.
Chef’s Choice: Head Chef Andre selects his favourite recipes of the week.
Quick & Easy: Quick and easy recipes for delicious dinners in 25 minutes or less.
Family: Great tasting, easy to prepare, kid-approved crowd-pleasers everyone will love.
Calorie Smart: Feel great from the inside out with these wholesome recipes, all under 650 calories per serving.
High Protein: Recipes with at least 20g of protein per serving, focused on healthier, full-muscle protein.
Carb Smart: Feel great with wholesome and delicious meals that go easy on the carbs.
Pescatarian: A combo of veggie and seafood meals.
Veggie: Delicious, balanced vegetarian recipes packed full of nutritious ingredients.
Pork-Free: The best pork-free recipes of the week.
Flexitarian: A variety of white meat, fish and vegetarian recipes.
Fish Free: The best fish-free and seafood-free recipes of the week.

How do I select my recipes?

This link will take you directly to your menu where you can select your recipes up to 4 weeks in advance. Make sure you are on the correct week. To remove a recipe from your box click on the icon in the below image.

You can then select the recipes in your box for the upcoming weeks. Remember to save your selections.

Make sure you check back each week to select your meals. The cut-off is always 11:59 PM five days before your delivery. HelloFresh is a weekly subscription service, so account management is key.

If you don’t customise your selection from the menu, your meals will be preselected based on your preference.

How do I add extras to my box?

The expanded menu contains a wide selection of items to choose from. Whether you’re searching for ready-made desserts, ready-to-heat soups, vegetable sides, bread and cheese, or if you fancy making your own appetisers, breakfast smoothies, brunches and sweet treats, there’s something for you.

There’s even a selection of quality wines and beers to choose from. Simply add them to your box to make your meals even tastier.

All the extras can be found on your menu page. To add them, click the edit menu button and select the extras, along with your chosen recipes, and away you go. Don’t forget to save your changes!

How much will I be charged?

The price of your delivery depends on the type of box you order and the meals or add-ons you select each week. Take a look at the recipes and pricing options here.

If you choose a HelloFresh speciality recipe, such as Premium or Street Food, you will see an extra charge for these, separate from your normal meal box. Below is an example of what you will see in your menu.

The price point varies and can change week by week, so make sure you take notice.

A delivery fee may also apply – you’ll see this when you create your subscription.

Looking for more answers? Have a look at the Help Center. Or you can chat with Freshy, the virtual assistant, who can answer questions about your account here.

Sharing is caring

1 0